Summary reminder

Scenario case studies

Advising different types of customer

Scenario 1

A parent is annoyed that their children have experienced several outbreaks of head lice, blaming ineffective treatments for the reoccurrence of head lice

Points to discuss

  • Which type of treatment has the parent used and when?
  • Has the treatment been applied correctly?
  • If a pesticide treatment was used, discuss resistance and recommend changing to a different type of treatment, such as dimeticone and octanediol 5%
  • Has treatment been re-applied after seven days if the pack instructions require this?
  • Have live lice actually been seen, or are they just seeing empty egg shells (nits) which require combing out?
  • Is the child being re-infected by another child? If yes, recommend a clinically proven protection product.

Scenario 2

A parent says there has been an outbreak of head lice at their local school and so they need a quick and easy treatment to treat their child in case they have an infection

Points to discuss

  • Has the parent definitely found live lice on their child’s head?
  • Does the parent know how to check effectively for head lice?
  • Is the parent aware that they should be checking regularly, ideally once a week, for head lice?
  • Has the child had head lice before? If so, which treatment was used and did it work? Treatment instructions should be followed carefully. Indicate that there is resistance to pesticide treatments if this form of treatment was used
  • If live head lice are found then what would be the recommended treatment option?
  • If no head lice are found then a clinically proven protection product could be recommended.

Scenario 3

A parent has noticed their child scratching their head and so thinks they must have head lice, despite them having been treated several times recently

Points to discuss

  • Is the child’s scratching actually caused by live lice? If not, stop using head lice treatment as it is possible the child may have dermatitis of the scalp and would need appropriate treatment
  • Does the parent know how to check effectively for head lice?
  • Is there a current active head lice infection now?
  • Does the parent know that live lice must be found before using a head lice treatment?
  • What sort of treatment has the parent been using? Treatment instructions should be followed carefully. Indicate that there is resistance to pesticide treatments if this form of treatment was used
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