Some customers may be embarrassed when asking for advice about head lice. You should reassure the customer that head lice are a common problem and many children and their families experience them at some point during their childhood.
Sponsored by Hedrin and supported by the School and Public Health Nurses Association and the Medical Entomology Centre, the ONCE A WEEK, TAKE A PEEK campaign is a useful source of additional information for parents, offering free advice leaflets as a reference tool.
Direct them towards the following website:
www.onceaweektakeapeek.com.
To help reduce embarrassment, reassure the customer that head lice are a common problem experienced by many children – there’s no need to resort to a disguise!
The Once a Week, Take a Peek website is a useful reference tool for parents